Other Helpful Resources

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The following is a list of other helpful UCSF and UC resources for healthcare providers, faculty, staff, and patients. Click on the blue links to go to their websites.

  1. UCSF Caring for the Caregiver, UCSF Health has developed the Caring for the Caregiver program to ensure that providers and staff are emotionally supported through the experience of patient care. Approximately 50% of clinicians are involved in an adverse event each year, which leads to decreased morale and lack of productivity—the “second victim” phenomenon.
  2. UCSF Case Management and Social Work, our social workers act as patient advocates by serving as counselors, helping to find resources and solving problems. When it's medically necessary, social workers also help arrange alternate types of care when patients leave the hospital, which may include rehabilitation facilities, skilled nursing facilities, hospice, or board and care homes.
  3. UCSF FSAP (Faculty and Staff Assistance Program), experiencing a personal or work-related issue? The Faculty and Staff Assistance Program is here to help.
  4. UCSF Health Office of Medical Affairs and Governance (OMAG): Credentialing services for the UCSF Health System primarily comprising of UCSF faculty from the School of Medicine and the School of Dentistry and affiliated community partner groups in the clinically integrated physician network.
  5. UCSF Health Risk Management public website
  6. UCSF Health Security, contact UCSF Health Security Services at 415.885.7890. 
  7. UCSF HIMS (Medical Records), if your UCSF department is served a subpoena for medical records please click on the link to view the information on where to send it. For UCSF Dental, UCSF Radiology (images only), UCSF HR (employee HR records), and UCSF Patient Financial Services (patient billing records) subpoenas, please click on those links to view their processes. Please do not share this UCSF contact information with non-UCSF individuals. If needed, you can refer them to our public website for this information: Service of Legal Documents & Requests | UCSF Health Risk Management
  8. UCSF Interpreting Services, interpreting services are available in multiple languages including ASL, translators, and documents.
  9. UCSF Location Maps, If you’re traveling to one of UCSF’s main campuses, affiliated hospitals, or independent sites, this link provides site-specific maps.
  10. UCSF Magazine, stay up to date on the latest medical topics at UCSF.
  11. UCSF Office of Communications | UC San Francisco (ucsf.edu), The Office of Communications informs and empowers the public with stories about UCSF’s mission to advance health worldwide. We collaborate with researchers, educators, clinicians and other health care professionals to promote the discoveries and innovations of one of the world’s leading health sciences universities.
  12. UCSF Office of Diversity and Outreach (ODO), builds a broadly diverse faculty, student, trainee and staff community, to nurture a culture that is welcoming and supportive, and to engage diverse ideas for the provision of culturally competent education, discovery and patient care.​ 
  13. UCSF Office of Healthcare Compliance and Privacy (OHCP), the objective of the Office of Healthcare Compliance and Privacy (OHCP) is to safeguard public trust by empowering our UCSF community to uphold the highest legal and ethical standards related to healthcare business integrity and privacy protection.
  14. UCSF Office for the Prevention of Harassment and Discrimination (OPHD), supports the University policy prohibiting discrimination and harassment.
  15. UCSF Ombuds, serves as a resource for all members of the UCSF community (faculty, non-faculty academics, staff, administrators, students, post-doctoral fellows and other trainees) and offers a safe, confidential place to discuss UCSF-related issues and explore possibilities for informally addressing concerns.
  16. UCSF Pain Management, pain management resources for patients and providers. 
  17. UCSF Health Patient Relations, responds to patient and family concerns and grievances surrounding patient care.
  18. UCSF Health Stanyan Hospital Patient Relations: email: [email protected]  telephone: (415) 750-5789
  19. UCSF Health Hyde Hospital Patient Relations: email: [email protected]  telephone: (415) 353-6228
  20. UCSF Police, for emergencies call 9+911 from any campus telephone. For non-emergencies (to file a UCSF police report, to report suspicious behavior/event) call (415) 476-1414. 
  21. UCSF Regulatory Affairs, oversees UCSF Medical Center's compliance with The Joint Commission accreditation standards and regulatory requirements, which includes assessment, measurement, and reporting of ongoing compliance.
  22. UCSF Risk Advisory and Insurance Services (RAIS) (Campus Risk Management), strives to protect the assets and interests of UCSF through assessment of loss exposures, focused prevention efforts, and efficient management of insurance and self-insurance policies.
  23. UCOP Risk Services, the Office of Risk Services is responsible for developing and implementing UC Enterprise Risk Management systemwide.
  24. Spiritual Care at UCSF, Chaplains representing many faiths are available around the clock to be a caring presence, offer spiritual and emotional support, and listen with openness and understanding. Patients, families and staff are encouraged to call a chaplain when experiencing fear, anger, loneliness, helplessness, anxiety, grief or loss or when they just need someone to talk to. Chaplains also are available for times of celebration, prayer and rituals.
  25. UCSF Supply Chain Management, is in the business of helping UCSF faculty, staff and students acquire the goods and services they need to shape the future of health. For Inventory Recalls please contact Lisa Wiley at [email protected]
  26. UCSF Telehealth (Health Informatics), the Telehealth Resource Center at UCSF supports programs that allow the expertise of UCSF physicians to be shared with patients and physicians located far beyond San Francisco.
  27. UCSF Workers' Compensation Claims, please send the workers' compensation claim(s) pdf on one email to both of the following email addresses at the same time: [email protected] and to [email protected]

If you have any questions, please contact UCSF Health Risk Management at (415) 353-1842 opt 5, or email us at [email protected]. Our office hours are Monday through Friday 7:30am to 5:00pm PST.